quote) So, I'll take you at your word that this is stated CESA policy. I'll also suggest that any organization that doesn't leave room for common sense to alter policy, probably isn't very forward thinking or big-picture oriented or customer service guided. I'm sorry the alteration of policy didn't suit you.(quote from Harry)
If you've dealt with CESA for any length of time, you will know they are subject to change their policies or rules at any time, to suit them however they need to. And without notice. And if you happen to question a rule change or policy or procedure or if you have been told by a Director-
"CESA never has or never will" do something (but they have already done it), you will be met with arrogance and obstinence. Not really very good customer service, in my humble opinion.
It's simply the CESA way.
