Just to weigh in on the concept of in club soccer that the parents are the customers. . .IF a customer is paying for expertise, and then tells that expert what to do, then that is a waste of $$$. When we go to our medical doctors, we are paying them to be experts. . .if we ignore or change what they prescribe and we do not get well or get worse. . .we have failed in our role of customer. In cases of EXPERTISE, "the customer is always right" does not apply. . .The role of consumer is monolithic. . .
